Long term support license that covers your POS from any software bugs. We maintain a copy of the software in our end so that all modifications are recorded.
- Subscribed user is registered in our Helpdesk portal.
- Can request support over email, chat or phone.
- Max response time is 48 hours. Average response time is 6 hours.
- Will send hot fixes or patch as necessary.
- Reach our support team 9AM -5PM Monday – Friday. We are closed in US holidays.
- Includes 2 Remote access support included per month. For more need to buy extra credit**.
- Included 5 Helpdesk/phone tickets /month.
- 1 Terminal and 1 Database included in support. Every extra terminal will require separate subscription.
- We offer free upgrade to any major releases.
- Weekend and off-hour support available with extra charge.
Terms & Conditions
- Support is for bug only. Anything that not promised in Floreant POS will be considered as new features. That may require separate charge.
- Support subscription is non-transferrable and no-refundable because of its nature of business.
- You are responsible for providing high speed internet and installation of operating system.
- We do not allow using a POS terminal for other job like word processing, browsing, playing games etc.
- Any issues affected by Virus, Malware, Trojans etc are outside our scope of support.
- If more than one terminal is connected to one database server. Each terminal must purchase support.
- Initial setup charge is needed and then monthly payment is needed.
- If restaurants stops paying monthly charge, reconnect fee may reapply.
- 1 Phone/Helpdesk support is 10 credit.
- 1 Remote access support is 25 credit
You can purchase extra 50 credit pack for US $50.00.